Whatever industry you’re in, you would expect your automation consultants to be able to manually discover, collect and analyze your existing processes. But what about those you don’t even know exist within your organization or department? Without Kryon’s AI-based Intelligent Process Discovery, they may never be found, leaving you with unreliable and inaccurate mapping for your automation projects.

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    Kryon process discovery & Contact Centers

    Poor customer service costs businesses more than $75 billion a year. Companies that invest in modern technologies to improve customer experience are already gaining significant competitive advantages.

    By helping identify their most promising RPA opportunities, Process Discovery, supports contact center KPIs helping to boost their reliability, personalize customer service as well as improve employee morale, and total revenue.
    Kryon Process Discovery is a crucial part of RPA projects because it finds previously unknown processes and accurately maps them (and their variants) much more accurately without human error.
    There are many automatable processes within call centers which will benefit from Kryon Process Discovery and RPA including:
    • Logging CSRs in to computer systems
    • Live customer information update provides better customer experience
    • Helping record call information
    • Real-time access to customer data
    • Amend and append customer data
    • Purchase order processing
    • CSR upsell with timely offer prompts
    • Appending customer details from other channels or computer systems

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    Kryon process discovery & Telecom

    Fierce competition from over-the-top (OTT) service providers, means that many telecommunications companies struggle to keep up with the digitalization transformation and modernization of their businesses. Process Discovery helps accelerate their journey by identifying the processes with the greatest automation potential.

    There are many automatable processes within telcos which will benefit from Kryon Process Discovery and RPA including:

    • Ensuring regulatory compliance
    • Processing changes to personal details
    • Migrating customers to new service contracts
    • Customer onboarding
    • Customer notifications of new features and packages

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    Kryon process discovery & Human Resources Departments

    Human Resource departments are often over-burdened by manual administrative hire-to-retire tasks, leaving little time to support other, more personal, employee-centric activities.
    There are many automatable processes within HR and Personnel Departments which will benefit from Kryon Process Discovery and RPA including
    • CV and resume screening
    • Interview invitations
    • Background checks
    • Generating offer letters
    • New hire support
    • Ordering equipment
    • Providing system access, user accounts, and email addresses
    • Employee notifications (such as missing or inconsistent attendance records, birthday greetings)
    • Employee exits (including documentation, surveys, payments, and revocation of system access)
    • Sending birthday greetings to employees
    • Processing vacation requests
    • Employee onboarding and training

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    Kryon process discovery & The Insurance Market

    Many insurance providers struggle to improve the customer experience and increase sales while also keeping costs down and ensuring regulatory compliance. With Process Discovery, these companies can gain a powerful competitive advantage by quickly identifying the processes that will most benefit from the consistency and speed of RPA.
    There are many automatable processes within the Insurance market which will benefit from Kryon Process Discovery and RPA including:
    • Verifying and processing claims
    • Calculating discounts on premiums
    • Corroborate payments received from agents
    • Requesting customer documentation
    • Reconciling a spreadsheet of premium payments from customers with bank statements
    • Verifying payments to customers for claims
    • Providing online quotes
    • Reminding customers of payment deadlines and billing cycles

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    Kryon process discovery, The Finance Industry & Accounting

    Financial and banking institutions and departments are bound by regulatory compliance and operate under strict governance guidelines. Process Discovery is a crucial part of RPA projects because it finds previously unknown processes and accurately maps them (and their variants) much more accurately than a human could.
    There are many automatable processes within the finance industry which will benefit from Kryon Process Discovery and RPA including:
    • Compliance with Know Your Customer (KYC) regulations and other laws
    • Reconciling consultants’ time sheets with contracts
    • Recording payments in an ERP system
    • Processing credit card orders
    • Opening and closing customer accounts
    • Invoice processing
    • Fraud prevention by verifying invoice accuracy
    • Customer billing
    • Payroll management
    • Balance sheet reconciliation
    • Opening and processing of purchase orders
    • Sales and income tax reports
    • Financial performance analysis
    • Processing of expenses
    • Notifications to clients, employees and vendors
    • Alerting customers to overdue invoices

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